“It’s all to do with the training: you can do a lot if you’re properly trained.” ~ Queen Elizabeth II

We work with individuals and teams to build skills in conflict communication, with a focus on diffusing problems and making it safe for people to openly communicate with others. We teach the tools that are effective – and easy to remember. Our principal method is Crucial Conversations®, a powerful tool to rely on when the stakes are high.

This program helps improve team effectiveness and productivity in organizations that apply tools based on Carl Jung’s theory of psychological types, like the MBTI® instrument1, as their preferred indicator of behaviors and personality. Teams will examine how they score on the key components of Trust, Conflict, Commitment, Accountability, and Results, as well as understand how each team member’s unique personality style brings value to the team’s overall success.

Does your organization have tools in place to transfer knowledge from the “wheels that grip to the wheels that slip?” Effective skill transfer is critical to effective operations, trust-based cultures, and top customer service.

Building a good culture doesn’t mean hiring clowns. It means creating an environment where employees feel “the team really came together” or “management really had our backs today” or even “we had a ton of things go wrong, but we dealt with it and the members thought we were awesome.” We’ll start the conversation around the concept of the perfect “fun day” at work as a way to identify where to head.

Knowing how to run an effective meeting is one of the most important leadership skills to master. We’ve coached hundreds of physicians, executives, and managers on the art and science of running an effective meeting. We’ll help you save hours of time and we’ll teach you the tools to promote true teamwork.

We’ll help you design your customized “customer service blueprint” so you know exactly what to hire and train for! At its heart, customer service is about relationships. We’ll teach you best practices in customer service that are people-centered and geared for success.

If you offered each employee a million dollars to provide the “ultimate member experience” on any given day, could they do it? If so, then it’s not customer service classes they need, now is it? Classes train people to respond with consistency – that’s valuable, at the right time.
We help leaders and team members define the ideal customer or patient experience to provide the foundation for an effective customer or patient focus.

Building teams that works isn’t about hula hoop races or fire-walking. It IS about a review of processes, skill sets, talent and areas of opportunity. It’s about each team member trusting that the people around then have the skill to provide superior handoffs and appropriate solutions to member problems.

Mid-level managers don’t have it easy. Caught between the top and bottom of the organization, mid-level managers often retreat into their silos as a way to deal with the onslaught of demands. Our coaching and workshops help this group recognize what true teamwork looks like and how to take action that works.

Through classes and workshops, we train managers to lead development, thus saving the costs of bringing in an outside leadership development consultant. It’s a win / win. Your organization gains more development tools and your employees learn new leadership skills.

Over 37% of leadership learning comes from hardship on the job. As a professional advisor, we can help leaders at all levels harness the powerful lessons in day-to-day challenges. Our work explores energy gainers and drainers, challenges that affect every aspect of a manager’s life, ways to minimize blind-spots, ways to develop work-life balance, and commitment to one’s most important goals.

How do your and your teammates’ strengths and weaknesses play out? How do you and your teammates react under stress? Learning these innate behaviors through this powerful assessment is a game changer for managers. Results are confidential so everyone will feel safe sharing their true thoughts.

Emotional Intelligence (EI) is the ability to identify, use, understand, and manage emotions. We provide workshops in partnership with EI Skills Group to help people grow their emotional intelligence and improve their leadership skills. The impact is felt company-wide as increasing numbers of employees are better able to manage and capitalize on their emotions.

You have a strategy; you have goals and objectives, but are individual business units tied into it? Do they have a vision for how they best fit into the ideal future you have identified at a high level? Through coaching and consulting we work with individual managers or small groups of managers to address these and other questions. We also facilitate team workshops to celebrate past and current success; take stock of strengths, weaknesses, opportunities and threats’ and review priorities to align personal effort with team and organization priorities.

Trusted Partners

It takes a strong community of development professionals to create a strong community of leaders. Below are our valued partners, all committed to your success.